fortunepinas Privacy Policy — Your Data, Explained Clearly

fortunepinas collects personal data in two main ways: information you provide to us directly, and information collected automatically through your use of the platform.

Information you provide directly:

• Full legal name, date of birth, and gender — collected during account registration
• Philippine contact number and email address — used for account communication and OTP delivery
• Residential address — collected as part of account setup and KYC requirements
• Government-issued ID documents — submitted for KYC identity verification before withdrawals are processed
• Bank account details or registered e-wallet information — provided when you set up deposit or withdrawal methods
• Responsible gaming preferences — including any self-imposed limits or self-exclusion requests you submit

Information collected automatically:

• IP address and approximate location data at the time of login or transaction
• Device type, operating system, and browser version used to access the platform
• Session data, including login times, pages visited, and session duration
• Transaction history — deposits, withdrawals, bets placed, and game activity
• Cookies and similar tracking technologies used for session management and platform performance

fortunepinas collects personal data for clearly defined purposes related to running a safe, compliant gaming platform for Filipino players. We do not collect data for purposes unrelated to your account or the platform's operation.

• Account management — Your name, contact details, and login credentials are used to create, maintain, and secure your fortunepinas account.
• Identity verification (KYC) — ID documents and personal details are used to verify that you are who you say you are, and that you meet the 21+ age requirement, before withdrawals are processed.
• Transaction processing — Bank account and e-wallet data is used solely to process your deposits and withdrawals in Philippine Peso.
• Platform security — IP addresses, device data, and session logs are monitored to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.
• Responsible gaming — Your account activity and gaming patterns may be monitored to identify signs of problematic behaviour and to apply self-exclusion or limits you have requested.
• Platform communications — We use your contact details to send transaction confirmations, OTP codes, account updates, and relevant platform notices.
• Legal compliance — Certain data is retained to meet record-keeping and anti-money laundering obligations under applicable Philippine law.

fortunepinas does not sell your personal data. We do not share it with third parties for their own marketing or commercial purposes. Data may be shared only in the specific circumstances described below.

• Service providers — We work with trusted third-party service providers for payment processing, identity verification, and platform infrastructure. These providers access your data only to the extent needed to perform their specific function, under data processing agreements with us.
• Legal and regulatory obligations — If required by Philippine law, a court order, or a lawful regulatory request, fortunepinas may be required to disclose certain account data. We will only comply with requests that are legally valid and appropriately scoped.
• Fraud prevention and security — In cases of suspected fraud, money laundering, or other illegal activity, relevant data may be shared with appropriate authorities as required.
• Business transfers — If fortunepinas undergoes a business restructure or transfer of ownership, player data may form part of the transferred assets. Players would be notified of any such change that affects how their data is handled.

Protecting your personal information is taken seriously at fortunepinas. The platform applies technical and organisational measures designed to keep your data secure from unauthorised access, loss, or misuse.

• All data transmitted between your device and the fortunepinas platform is encrypted using SSL (Secure Socket Layer) technology.
• Account access is protected by password requirements and OTP (one-time password) verification for sensitive actions.
• KYC documents are stored securely and access is restricted to authorised personnel involved in the verification process.
• Internal access to personal data follows a least-privilege model — staff only access the data they need to perform their specific role.
• Security practices are reviewed regularly to address evolving threats. In the event of a data breach that affects your personal information, affected players will be notified promptly.

fortunepinas uses cookies and similar technologies to make the platform work properly and to understand how it's being used. Here's what these technologies do and how you can manage them.

• Essential cookies — Required for basic platform functions such as keeping you logged in during a session, remembering your preferences, and processing transactions. These cannot be disabled without breaking core functionality.
• Analytics cookies — Used to understand how players navigate the platform, which pages are visited most, and where technical issues may be occurring. This data is aggregated and does not identify individual users.
• Security cookies — Help detect unusual login patterns or suspicious activity, supporting the platform's fraud prevention measures.

You can manage or disable non-essential cookies through your browser settings. Disabling essential cookies may affect your ability to use certain parts of the platform. fortunepinas does not use advertising or third-party tracking cookies.

fortunepinas retains personal data only for as long as it is necessary for the purposes described in this policy, or as required by law.

• Account data and transaction records are retained for the duration of your active account and for a period after closure, as required by Philippine financial record-keeping obligations.
• KYC documents are retained for the legally required period following account closure.
• Session logs and security data are retained for a shorter rolling period adequate for fraud investigation and platform security purposes.
• When data is no longer required and retention is not mandated by law, it is securely deleted or anonymised.

As a fortunepinas account holder, you have rights over the personal data we hold about you. The table below summarises the key rights available to you and how to exercise them.

fortunepinas may update this Privacy Policy from time to time to reflect changes in how we operate or in applicable law. When meaningful changes are made, registered players will be notified via the contact details on their account, or through an in-platform notification on next login.

• The effective date at the top of this page will be updated whenever changes are made.
• Continued use of fortunepinas after an updated policy takes effect constitutes acceptance of the revised terms.
• If you have questions about a specific change to this policy, you can contact our support team.